Terms of Service

Finding Your Haven is a trading name of Aardvark Equestrian Limited, registered in England and Wales, company number 04675066. Registered office: Park Villa, Park Road, Tydd St. Giles, Wisbech, Cambridgeshire, England, PE13 5NH.

Sue Hill is a Certified Havening Techniques® Practitioner, NLP Practitioner, Hypnosis Practitioner, and EFT / Weight Loss Coach.

By accessing our website or booking a session, you agree to be bound by these Terms of Service.

Finding Your Haven offers one-to-one coaching and therapeutic sessions using Havening Techniques®, Emotional Freedom Technique (EFT), Neuro-Linguistic Programming (NLP), and hypnosis. All sessions are delivered online via Zoom.

The services offered by Finding Your Haven are coaching and complementary therapy in nature. They are not a substitute for medical advice, diagnosis, or treatment. If you are experiencing a medical or mental health emergency, please contact your GP or the relevant emergency services.

If you are currently under the care of a medical professional or mental health practitioner, we recommend informing them that you are undertaking complementary therapy sessions.

Sessions can be booked via the booking system on our website or by contacting Sue directly. A booking is confirmed once you receive a confirmation email.

Session fees will be discussed and agreed prior to your first paid session. Payment is due [before / at the time of / within 24 hours of] each session unless a different arrangement has been agreed in writing.

We reserve the right to decline or discontinue services at our discretion.

We understand that circumstances can change. Our cancellation policy is as follows:

• More than 48 hours' notice: Full refund or free rescheduling.
• 24–48 hours' notice: {50% of session fee charged / free rescheduling — please update to reflect your policy}.
• Less than 24 hours' notice: {Full session fee may be charged — please update to reflect your policy}.
• Non-attendance without notice: The full session fee will be charged.

If Sue needs to cancel or reschedule a session, you will be offered a full refund or an alternative appointment at no additional cost.

It is your responsibility to ensure that the services offered are appropriate for your circumstances. Please inform Sue of any relevant medical conditions, mental health diagnoses, or medications prior to your first session.

Havening Techniques®, EFT, NLP, and hypnosis are generally considered safe and gentle approaches. However, they may not be suitable for everyone. If Sue has any concerns about suitability, she will discuss these with you honestly and, where appropriate, may suggest alternative forms of support.

By booking a session, you confirm that you are 18 years of age or older, or that a parent or guardian has given their consent.

All information shared during sessions is treated with the utmost confidentiality and in accordance with our Privacy Policy.

Confidentiality may be broken only in exceptional circumstances where there is a serious risk of harm to yourself or others, or where required by law. In such cases, Sue would seek to discuss this with you beforehand wherever possible.

Sessions are not recorded without your explicit knowledge and consent.

You may use this website for personal, non-commercial purposes only. You agree not to:

• Use the website in any way that is unlawful or harmful.
• Attempt to gain unauthorised access to any part of the website or its underlying systems.
• Transmit any unsolicited or unauthorised advertising or promotional material.
• Reproduce, copy, or distribute any content from this website without prior written permission.

We reserve the right to restrict or terminate access to the website at any time without notice.

All content on this website — including text, images, graphics, and other materials — is the property of Finding Your Haven or its content providers, and is protected by applicable intellectual property laws.

Havening Techniques® is a registered trademark of Ronald Ruden, 15 East 91st Street, New York, USA. More information is available at www.havening.org.

You may not reproduce, distribute, or create derivative works from any content on this website without our prior written consent.

To the fullest extent permitted by law, Finding Your Haven shall not be liable for any indirect, incidental, or consequential loss or damage arising from your use of our website or services.

We do not guarantee specific outcomes from sessions. Results may vary between individuals and depend on a range of personal factors.

Nothing in these terms limits our liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated date. Your continued use of our website or services after any changes constitutes your acceptance of the updated terms.