Privacy Policy
Please read these terms carefully before using our website or booking a session.
Last updated: January 2026
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you interact with our website or services. This information may include:
- Personal information such as your name, email address, phone number, and mailing address.
- Information about your interactions with us, including enquiries, bookings, or transactions.
- Any other information you choose to provide to us.
2. How We Use Your Information
We may use the information we collect from you for the following purposes:
- To provide and maintain our services to you.
- To communicate with you, including responding to your enquiries and providing customer support.
- To personalise your experience and tailor our services to your needs.
- To process transactions and bookings.
- To send you promotional information and marketing communications, where permitted by law and with your consent.
- To comply with legal obligations and resolve disputes.
3. Information Sharing
We may share your personal information with third-party service providers who assist us in operating our website and providing our services. These third-party service providers are contractually obligated to use your personal information only as necessary to provide those services to us.
We may also disclose your personal information if required by law or in response to valid requests by public authorities (for example, a court or government agency).
4. Data Security
We take reasonable measures to protect your personal information from unauthorised access, use, disclosure, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
5. Your Choices
You can choose not to provide us with certain information, but this may limit your ability to use certain features of our website or services.
You can also opt out of receiving promotional communications from us at any time by following the unsubscribe instructions provided in the communication.
6. During Your Sessions
All information divulged to us is kept in strict confidence. Sessions are not normally recorded — if they are, it will only be with your knowledge and specific consent.
7. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on this page.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
- By email: sue@findingyourhaven.co.uk
- By phone: 07971 853881
Finding Your Haven is a trading name of Aardvark Equestrian Limited, registered in England and Wales, company number 04675066. Registered office: Park Villa, Park Road, Tydd St. Giles, Wisbech, Cambridgeshire, England, PE13 5NH.

